Help & Support
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Having trouble, found a bug, or want to suggest something? Use the form below. For quick answers, check the common questions first. You can also reach us directly at , or from inside the app with Help › Send Feedback…
Common questions
Where are my maps stored?
All maps are stored locally on your Mac, in your chosen library folder.
The default location is ~/Documents/KloniMaps.
You can change this in Settings → Library. To use the same maps on
Kloni for iPhone, turn on Sync with iPhone there: Kloni moves the library into
iCloud Drive, checking every copy before it switches.
Kloni has no server of its own and never uploads your maps. They go only where your library folder goes.
How do I back up my maps?
Copy your library folder to any backup destination — an external drive, iCloud Drive,
Dropbox, or any other storage. Each map is a self-contained .kloni
folder with all its content inside, so copying the folder is a complete backup.
If you use Time Machine, it will back up your library automatically as long as it's in a location Time Machine covers.
Does Kloni work offline?
Yes, fully. Kloni is a local-first app — all features are available with no internet connection. The only features that reach the network are ones you trigger yourself: reading a link's title and description when you paste it into a node, importing from a link — a web page, a YouTube video, a Google Maps place — and the in-app feedback form. Nothing is sent anywhere in the background; a video thumbnail or a picture you added by web address loads from its own server when the map is shown. If you turn on Sync with iPhone, iCloud Drive carries your library between your devices — that's macOS doing the syncing, inside your own iCloud account, not Kloni.
How do I move my library to a new Mac?
Copy your library folder to the new Mac — via AirDrop, an external drive, or any cloud storage. Then open Kloni on the new Mac, go to Settings → Library, click the folder beside Location, choose Other Folder…, and point it to wherever you placed the folder. If your library is in iCloud Drive, turn on Sync with iPhone on the new Mac instead and it opens the same library. All maps, notes, tags, and attachments will be there.
I deleted something by mistake. Can I get it back?
Maps deleted from the library column are moved to the macOS Trash, not permanently
deleted. Open Finder, go to the Trash, find the .kloni folder,
and drag it back to your library folder to restore it. Links from other maps
reconnect on their own when the map comes back. If the map was open at the time,
the tab offers to save it back to the library instead — the copy in memory is
still intact.
For anything inside a map — a node, a branch, a note — press ⌘Z,
or open History (⌘⇧H) and restore the map as it was at any point.
History lives in the map's own file, so it's there even after a restart.
On iPhone, a map deleted from your iCloud library goes to iCloud Drive's Recently Deleted for 30 days, and leaves your Mac too. One deleted from a library kept on the phone can't be brought back.
A map is missing from my list. Where did it go?
Check the collapsed Archived section at the bottom of the Maps list, and the Space menu at the top of the library column: pick All Spaces to see every map. If your library is in iCloud Drive, a map iCloud keeps only online shows Not downloaded; opening it downloads it.
Is there an iPhone app?
Yes. Kloni for iPhone is free on the App Store and needs iOS 26 or later. It opens the same library as your Mac, through your own iCloud, and works on its own without a Mac too. See the iPhone part of the manual.
What does Apple Intelligence do in Kloni, and what does it need?
It breaks a task into steps, sorts loose nodes into groups, triages a capture, turns a sentence into a search and writes a short brief on Today, among other things. Everything it suggests waits for you to keep it or undo it. See Apple Intelligence.
It uses Apple's on-device model, so nothing it reads leaves your device. On the Mac it needs Apple silicon and macOS 26 or later; on the iPhone, a model that has Apple Intelligence. Turn it on in your device's settings first. It's optional: everything else in Kloni works without it, and one switch in Kloni's Settings turns it off.
How do I learn how something works?
The Manual walks through everything, from your first map to History. Inside the app, ⌘/ lists every shortcut, and ⌘⇧P opens the command palette, which reaches every action and shows its shortcut.
I need a refund, or help with my purchase.
Kloni is sold through the Mac App Store, so Apple handles purchases and refunds: request a refund at reportaproblem.apple.com. To install Kloni on another Mac, or again on this one, sign in to the App Store with the same Apple ID and download it from your purchases.
What do I need to run Kloni?
Kloni for Mac needs macOS 13 or later, on Apple silicon or Intel. Kloni for iPhone needs iOS 26 or later; there's no iPad version. Apple Intelligence is optional and needs Apple silicon with macOS 26 or later, or an iPhone that has it.
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